FAQ

Frequently Asked Questions (FAQ)

Welcome to the Dealza.com.au FAQ page! Here you’ll find answers to the most common questions about our products, orders, shipping, and more. If you don’t find what you’re looking for, feel free to contact us.

1. What products do you sell?

We offer a wide range of products across various categories, including electronics, home goods, fashion, beauty products, toys, and more. We strive to bring you the best deals on quality items, ensuring that you have a great shopping experience.

2. How do I place an order?

Placing an order on Dealza.com.au is simple:

  1. Browse our products and add items to your cart.
  2. Once you're ready, click the cart icon and proceed to checkout.
  3. Enter your shipping details and select your preferred payment method.
  4. Review your order and complete the payment.

Once your payment is confirmed, you'll receive an order confirmation email, and we’ll start processing your order.

3. Do you ship internationally?

Unfortunately not at this stage.

4. What payment methods do you accept?

We accept the following payment methods:

  • Visa, MasterCard, and American Express credit and debit cards.
  • PayPal

Your payment is processed securely using encryption technology.

5. How do I track my order?

Once your order has been dispatched, we will send you an email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on Dealza.com.au.

6. Can I change or cancel my order after placing it?

We aim to process orders as quickly as possible. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. While we cannot guarantee changes or cancellations once an order is placed, we will do our best to accommodate your request before the order is shipped.

7. How do I return an item?

We want you to be happy with your purchase. If you're not satisfied or if your product is faulty, we accept returns in accordance with Australian Consumer Law. Here’s how to return an item:

  1. Contact our customer support team within 30 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. Return the item in its original condition, unused, and in the original packaging.

For more details, check our Returns & Exchanges Policy.

8. How long will it take to receive my order?

Shipping times depend on your location and the shipping method selected. In general:

  • Domestic orders (within Australia): 5-11 business days for standard shipping.

You’ll receive an email with tracking information once your order is dispatched.

9. How can I contact customer support?

Our customer support team is here to assist you. You can reach us by:

  • Email: dealzaonlinestore@gmail.com
  • Phone: +61422721385
  • Address: 569 George Street Sydney New South Wales 2000

We aim to respond to all inquiries as quickly as possible, usually within 1-2 business days.

10. Do you offer gift cards?

Currently, we do not offer gift cards on Dealza.com.au. However, we are always looking to improve our services, so please check back in the future for any updates regarding gift cards.

11. What should I do if I receive a faulty or damaged product?

We take great care in packaging and delivering your products. However, if you receive a damaged or faulty product, please contact us immediately at [Insert Contact Email]. We will guide you through the process of returning the item and offer a replacement or refund, as required by Australian Consumer Law.

12. Can I change my shipping address after placing an order?

If you’ve entered an incorrect shipping address, please contact us as soon as possible. We will try to update the address before the order is dispatched. However, once an order is shipped, we cannot change the address.

13. Do you offer discounts or promotions?

Yes! We often run sales, promotions, and offer discount codes to our customers. To stay updated on our latest deals, sign up for our newsletter or follow us on social media for exclusive offers.

14. Is my personal and payment information secure?

Yes, we take the security of your personal and payment information seriously. All transactions are processed securely through SSL encryption to ensure that your data is protected.

We do not store your sensitive payment details, and your information is never shared with third parties without your consent.

15. Do I need an account to make a purchase?

No, you can check out as a guest without creating an account. However, creating an account allows you to track your orders, save your shipping details, and receive special offers.

If you have any further questions or need assistance, don’t hesitate to contact our customer service team. We're here to help!